Privacy Policy
How we collect, use, and protect your personal data.
At Vex Solutions we value your privacy. This policy explains what personal data we process, for what purpose, and what rights you have over it. By using this website, you accept the practices described below.
1. Data controller
The controller of your data is VEX Development Solutions, an entity registered with the Dubai Integrated Economic Zones Authority (DIEZA), registration number 38717, with its registered office at Business Park DDP A1, Dubai Silicon Oasis, Dubai, United Arab Emirates.
For any privacy-related inquiry, you can write to us at info@vexsolutions.app.
2. Data we collect
We collect only the data necessary to provide our services and respond to your requests:
- Contact details you provide in the form: name, email, company, and the content of your message.
- Technical and browsing data: approximate IP address, device type, browser, and pages visited, collected through cookies and analytics tools.
- Language preferences and cookie consent.
3. Purpose and legal basis
We process your data for the following purposes:
- To handle and respond to your inquiries and contact requests (basis: your consent and the legitimate interest in managing the business relationship).
- To operate, maintain, and improve the website and its security (legitimate interest).
- To analyze site usage in aggregate form to improve the experience (basis: consent, where applicable).
4. Service providers
To function, the site relies on providers that may process data on our behalf, under the corresponding agreements:
- SendGrid (Twilio): sending and delivery of the emails generated by the contact form.
- Vercel: website hosting and infrastructure.
- Web analytics tools, where active and subject to prior consent.
5. Data retention
We retain your contact details for as long as necessary to handle your request and, afterwards, for the applicable legal periods. Analytics data is retained in aggregate form for limited periods.
6. International transfers
As we operate internationally, some providers may process data outside your country of residence. In such cases, we apply appropriate contractual safeguards to protect your information.
7. Your rights
You can exercise your rights of access, rectification, erasure, objection, and restriction of processing, as well as withdraw your consent at any time, by writing to us at info@vexsolutions.app. We will handle your request in accordance with applicable regulations.
8. Security
We apply reasonable technical and organizational measures to protect your data against unauthorized access, loss, or alteration. No system is completely infallible, but we work to maintain a level of protection commensurate with the risks.
9. Changes to this policy
We may update this policy to reflect legal or operational changes. We will publish the current version on this page with its update date.